Shipping your package

Orders are generally shipped within 2 to 5 business days after receipt of payment. This period may be extended by a few days during sales or product launches.

Several delivery methods are available for mainland France:

• Home delivery without signature (La Poste, with tracking by email). From €6.90 for orders under €89 and €4.50 from €89 of purchases .
• Delivery to a relay point (La Poste, with tracking by email) From €4.90 for orders under €89 and free from €89 of purchases .
• Free collection on site , at the workshop, at 31 rue de Cuire, 69004 LYON , at the following times:
  

  - Monday: 9:30 a.m. - 12:30 p.m. / 2 p.m. - 5 p.m.
  - Tuesday: 9:30 a.m. - 12:30 p.m. / 2 p.m. - 5 p.m.
  - Wednesday: 9:30 a.m. - 12:30 p.m. / 2 p.m. - 5 p.m.
  - Thursday: 9:30 a.m. - 12:30 p.m. / 2 p.m. - 5 p.m.
  - Friday: 9:30 a.m. - 12:30 p.m. / 2 p.m. - 5 p.m.

  It is important to wait for email confirmation that your package is ready. You will need your order number to collect it.

Regardless of the shipping method, we will provide you with a link as soon as possible that will allow you to track the delivery of your package online.

We also deliver to Belgium, Germany, Switzerland, Italy, the United Kingdom, Ireland, Spain, Portugal, Denmark, Austria, the Netherlands, Sweden, Slovakia, Slovenia, Estonia, Hungary, Lithuania, the Czech Republic, and Poland. Delivery charges for these countries vary and will be indicated to you just before confirming your order.

We also deliver to Canada and the French Overseas Territories (Guadeloupe, Reunion, Mayotte, Martinique, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon, French Guiana) .

Returns for mainland France within 14 days at the buyer's expense (excludes: personalized items and pocket and PDF patterns).

If you wish to exchange an item or return it for a refund, simply write to us at contact@jolilab.fr and we will tell you how to proceed.