FREQUENTLY ASKED QUESTIONS

La marque Joli Lab a été créée en 2018 par Margot Tiret et Marie Mouly, deux amies partageant la même passion pour le DIY. Elles ont depuis été rejointes par plusieurs collaboratrices passionnées de couture, qui participent au quotidien au développement de la marque. Vous voulez en apprendre un peu plus sur notre petite entreprise? Rendez-vous sur la page "Notre histoire".

All our collections are designed in our Lyon workshop. For the raw materials of our sewing kits, we have made the demanding choice to privilege French partners. If the 100% made in France is not reached for practical and economic reasons, we can already boast that our patterns, pouches and fabrics are printed in France and that our threads and buttons are also made there.

Yes it's normal, the monthly box is no longer available since November 10th 2022. We decided to stop it despite its success, preferring to expand our range of sewing kits sold individually, which was very often asked. The economic crisis also passed by, and our pretty box was not profitable enough anymore. However, there was no question of lowering our level of quality or passing on the cost increases to the subscription price. We prefer to change course and offer you more complete and always hotter collections of sewing kits, while continuing, for each new pattern, to accompany you thanks to our video tutorials.

To change your delivery address, simply log in to your customer account and click on the button at the bottom of the page "MY ADDRESSES (OUTSIDE THE MONTHLY BOX)".

Please note that to change the delivery address of your couture box, you must go to your customer account and make the change in the tab "MY BOX MENSUELLE / MY BOX".

Yes, we deliver to Belgium, Switzerland, Germany, Luxembourg, Italy, the United Kingdom, Ireland, Spain, Portugal, Denmark, Austria, the Netherlands, the Czech Republic, Estonia, Hungary, Lithuania, Poland, Slovakia, Slovenia, Sweden, the French overseas departments and territories (Guadeloupe, Reunion Island, Mayotte, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, French Guyana), Canada and the United States.

Please contact us if your place of residence is not included in this list.

Yes, according to the law, you have a 14-day withdrawal period. This withdrawal period does not apply to cut products, such as fabrics, and sewing patterns.

This right of return can only be accepted for products in new, unused and unwashed condition. Otherwise, the products will not be taken back.

Please note that return shipping costs are at the customer's expense (unless we make an error).

Oui, vous pouvez retirer votre commande sur place, à notre atelier lyonnais, situé au 31 rue de Cuire dans le 4ème arrondissement. Il faudra bien patienter jusqu'à la réception d'un mail vous indiquant la disponibilité de votre commande.

The days and times when you can collect your order are as follows:

Lundi : 9h30 - 12h30 / 14h - 17h

Mardi : 9h30 - 12h30 / 14h - 17h

Mercredi : Fermé

Jeudi : 9h30 - 12h30 / 14h - 17h

Vendredi : 9h30 - 12h30 / 14h - 17h

The majority of our patterns are graded from size 34 to 48, except for the following patterns which are graded up to size 46:

- Mimosa
- Plum
- Mint
- Nymphea
- Goji
- Daphne
- Poppy
- Dune
- Cherry Blossom
- Hazel

Only the pattern skirt is available up to size 44.

Yes, you can find the video tutorials for our sewing patterns released since October 2020 on our You Tube channel. For older patterns, don't worry, the booklets are well detailed and illustrated enough to help beginner sewers make their garments.

No, our sewing patterns and sewing kits are for personal use only.

Our fabrics are sold in multiples of 50cm. If you wish to buy 1m, you will have to add 2 quantities to your basket, for 1m50, you will have to add 3 quantities, etc.

Of course, you will receive a coupon in one piece.

As a subscriber to our newsletter, in addition to priority information on our new products and promotions, you'll enjoy privileged access to our pattern library and free downloads. To take advantage of this offer, enter the promo code shown at the bottom of our latest newsletter at checkout. Not yet a subscriber? You can do so using the form at the bottom of our site. Then go to your mailbox (don't forget to check your spam folder).

To protect our creations, please do not distribute this code and keep our patterns, free or not, for your own personal use.

If you've subscribed to our newsletter, you'll find a promo code at the end of each of our recent communications, giving you access to free patterns and downloads. To take advantage of this offer, simply enter the code at checkout. You can access this exclusive collection from your newsletters or from the menu at the bottom of this site.

If the code doesn't work, here are the possible explanations / solutions:

• Are you subscribed to our newsletter? If in doubt, don't hesitate to register again from the menu at the bottom of the page - it only takes a few seconds.
• It is essential that the e-mail address to which you have subscribed to our newsletter is the same as the one used to validate the order on the site.
• Beware of typos, and copy and paste (code must always be entered in uppercase).

As a reminder, our patterns, whether free or not, are for your personal use only. Thank you in advance for not distributing them.

Launched at the end of November 2022, our exclusive loyalty program gives you access to vouchers that can be used on our site. The principle: 1€ spent = 1 loyalty point. For every 100 points accumulated you get a 5€ voucher (usable from 25€ of purchases). For 200 accumulated points you get 10€ (usable from 50€ of purchases). To benefit from these advantages it's simple:

• If you already have an active customer account on our store, you are automatically part of the Club. To see your points you just have to log in with your usual login and click on"FIDELITY PROGRAM" in the banner at the bottom of our homepage.

• If you don't have a customer account on our store yet, just click on "Loyalty Program" in the banner at the bottom of our homepage and create one to start collecting points.

The principle of our loyalty program (launched at the end of November 2022) is simple: 1€ spent on the site = 1 loyalty point*.

NB: the accumulated points have a lifespan of one year, remember to regularly check your points balance by clicking on "FIDELITY PROGRAM" in the banner at the bottom of our home page.

*excluding shipping costs

Once you've earned enough loyalty points, you can convert them into gift certificates from the FIDELITY PROGRAM page accessible from the menu at the bottom of our homepage.

A code will be given to you that you will just have to copy/paste in the box "gift card or promo code" at the time of the payment of your next order.

Refer a friend who does not yet have an active account at Joli Lab and you will win a 5€ voucher usable from 50€ of purchases. The person you refer will receive the same gift for his/her first purchase.

Please note that the sponsor's voucher is only active once the sponsored person places his or her first order on our site.

By clicking on FIDELITY PROGRAM you will be able to obtain a sponsorship link that the sponsored person will have to enter in their internet browser. The gift voucher will be sent to him/her by email as soon as he/she has entered his/her email address in the indicated place.

You can put it on our contact page.

Le SEWING LAB est un abonnement mensuel vous donnant accès à des avantages exclusifs : un nouveau patron de couture PDF à télécharger tous les mois depuis votre espace spécial abonné, un accès illimité à nos cours vidéo et 50% de réduction sur notre bibliothèque de patrons PDF (plus de 50 patrons disponibles).

• Proposé au prix de 5€90 par mois, l'abonnement est prélevé tous les mois sur votre compte à la date anniversaire de votre souscription (ex : si vous vous abonnez le 5 décembre vous serez ensuite prélevé(e) le 5 janvier, puis le 5 février...). Une fois passée la période d'engagement de 3 mois, vous povez résilier votre abonnement en quelques clics depuis la section "Gérer mon abonnement" de votre compte client.

Yes, your monthly subscription is automatically renewed each month on the anniversary date of your subscription, but you can of course cancel it at any time if you wish from your customer account (once the 3-month commitment period has elapsed).

At the beginning of each month, a new pattern is posted in the Sewing Lab subscriber area.

Subscribers can download it for 1 month.

!! Be sure to download pattern every month before the next one goes online.

The SEWING LAB is open to all seamstresses, whatever their starting level.

All you need is a sewing machine and the basic materials.

The patterns on offer are easy to intermediate, with video guidance for all the more technical points.

Advanced beginners will even find several video courses to help them get started and progress.

SEWING LAB patterns range from size 34 to size 52 .

In each booklet, you'll find a measurement chart to help you choose the right size for your measurements. We always advise you to make a canvas before making the model in your final fabric.

Nous ne proposons plus d'abonnement prépayé 1 an (cette offre était proposée pour une durée limitée). Si toutefois vous souhaitez offrir un abonnement à une proche, vous devrez le souscrire en utilisant son compte client (créé avec son adresse mail personnelle) et non le vôtre, afin que les patrons du SEWING LAB lui soient bien adressés tous les mois. Vous pourrez en revanche renseigner vos données de paiement. Une fois la période d'essai de 3 mois écoulée, vous pourrez résilier l'abonnement à tout moment depuis le compte client de la personne destinataire de l'abonnement.

En plus d'un nouveau patron PDF à télécharger tous les mois et d'un accès illimité à nos cours vidéo, l'abonnement au SEWING LAB vous permet de bénéficier de 50% de réduction sur tous nos patrons PDF (plus de 50 références disponibles) pendant la durée de votre abonnement. Le code promo PDF50 s'appliquera automatiquement au panier lorsque vous vous connecterez à votre compte client.

If you have opted for a monthly subscription with no commitment, you can cancel it at any time from your customer account (once the 3-month commitment period has elapsed).

You cannot change your email address by yourself. 

For any modification please contact us via the address [email protected]specifying the new e-mail address. We will process your request as soon as possible. 

The monthly subscription is debited automatically every month. If your payment has been rejected, it's probably because your card has expired. 

If this happens, you will need to update your bank details from your customer account in the "Manage my subscription" section for your payment to be taken into account and for your subscription to continue. 

You can pay by credit card or via Paypal. All transactions are secure and encrypted. 

You can update your bank details directly in your customer account, by clicking on the "Manage my subscription" section.